Peace of mind online
We keep your website fast, secure and looked after
Once your site is live, we host it, keep it secure and up to date, and fix whatever needs fixing. You get on with running your business, and we keep your website running.
Get in touchYour website needs looking after. Updates, security, backups, and the occasional thing that breaks. We handle all of it, so you never have to become a WordPress expert or wonder whether your site is being taken care of.
Every month we keep your site updated, watch its security and uptime, and stay on hand for the edits and fixes you need. If something goes wrong, we’re already on it.
Why put your site on a care plan?
Peace of mind
Your site stays on the latest, most secure versions, running smoothly without conflicts.
A real expert on hand
You get an experienced WordPress professional looking after your site, not a call centre.
Priority access
Email us and we'll turn your request around in one to two business days, often sooner.
Looked after, every month
What looking after your site includes
Super-fast, secure hosting on Google's global cloud network
Free SSL, so visitors always see the secure padlock
Daily automatic backups, kept safely off-site
Strong security with firewall and malware monitoring
Uptime monitoring, so we know the moment anything goes down
Monthly updates to WordPress core, plugins and theme
Critical and urgent security fixes as soon as they're needed
Handles traffic spikes without slowing down
Fast for visitors anywhere in the world
Free migration from your old host
DNS management where required
Expert WordPress support whenever you need a hand
Content edits and updates to keep your site current
Every site we look after is on a care plan that fits it. Depending on the plan that suits you, we can add legal policy pages, premium plugin licences, a quarterly strategy call and a monthly care report. We'll recommend the right level when we talk.
What’s included in your ‘Site Content Updates’? What’s not included?
Our small tasks & updates do include edits to content, changing plugin settings and CSS adjustments of up to 30 minutes each. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
EXAMPLE 1
Included: You want us to change out the logo with one that you provide.
Not included: You want us to edit your logo image.
EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development, which may be available as a separate project.)
EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to assist you with custom development as well as a separate, stand-alone project.
What if a ‘Site Content Update’ takes longer than my plan allows?
If we estimate a small task or a content update request is to take more than 30 minutes, we’ll let you know.
More complex requests will be treated as stand-alone projects and quoted separately.
What happens if I go over my ‘Site Content Updates’ allocated time in a month?
In this case we will advise you and give you the option to either pay for the additional time required, or hold the tasks until the following month.
Do you manage WooCommerce websites?
Yes of course!
We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this need a fuller care plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
What if I have multiple (2+) sites that need to be managed?
Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. yoursite.com and othersite.yoursite.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
What hours do you operate?
We operate normal business hours from Monday to Friday 9am to 5pm, UK time for our ‘small tasks & updates’ service.
We do monitor your site for uptime and security around the clock 24/7
My website has been hacked. Can you fix it?
Yes, we probably can. To get help with what might be a site hack, simply order up an investigation by filling out this form. We will assess the situation and if the site can be recovered we will let you know and provide you with a quote.
Do you offer phone support?
We keep support lean and handle everything by email and support tickets, so there’s always a clear record of what you’ve asked for and what’s been done. We don’t offer phone support, but our email support is fast, focused and friendly, and you’re always dealing with someone who knows your site.
My site isn't built on WordPress, can you still offer a Care Plan?
Sorry, but no.
We only support WordPress sites on our care plans.
WordPress powers around one-third of all the websites in the world, so if you have a site and it needs to be converted to the WordPress platform, then we’d be happy to help you with this as a stand-alone project.
My website wasn't built by you, can I still be on a Care Plan?
Although these plans are designed for sites that are built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.
We charge a small onboarding fee to cover the time it takes for us to check over and add your site to our care plan systems.
What response time do you provide?
This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer (1-2 days) for a long list of edits or more complex changes.
Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.
Do you have to move my website hosting to implement a Care Plan?
We will keep your website with its current hosting provider if you don’t want to make any moves, but we’d highly recommend that you host with us as we can then support your site fully.
If you continue with your own hosting, then you will remain responsible for any problems that develop on your hosting server.
We will migrate your site for free if you decide to host with us.
What counts as advanced functionality that needs a fuller care plan?
– eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
– Membership (MemberPress, Restrict Content Pro, s2 Member, etc)
– Learning Management (LearnDash, LifterLMS, Sensei, etc)
– Multilingual (WPML, Polylang, qTranslate-X, etc)
– Outside API/software integrations
– Multisite installations (including sub-sites of a multisite network)
Can I just order content updates when I need them?
Yes, you can. Work outside a Care Plan is charged at our standard hourly rate, with a minimum of one hour. Please use the contact form to order this service.
Why do I have to pay an “onboarding fee”?
The onboarding fee covers the setup time and effort required to bring your site into our management and support systems.
It also covers your first full month of support, maintenance and security.
If we have designed and built your website, we will onboard you into the Care Plan of your choice as an existing client and no additional fee will be charged.
Let's make something great. Together.
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