Premium WordPress site maintenance and support services

Our small tasks & updates do include edits to content, changing plugin settings and CSS adjustments of up to 30 minutes each. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

Included: You want us to change out the logo with one that you provide.

Not included: You want us to edit your logo image.

EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development, which may be available as a separate project.)

EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We’d be happy to assist you with custom development as well as a separate, stand-alone project.

If we estimate a small task or a content update request is to take more than 30 minutes, we’ll let you know.

More complex requests will be treated as stand-alone projects and quoted separately.

In this case we will advise you and give you the option to either pay for the additional time required, or hold the tasks until the following month.

Yes of course!

We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Business Class Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. yoursite.com and othersite.yoursite.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.

We operate normal business hours from Monday to Friday 9am to 5pm, UK time for our ‘small tasks & updates’ service.

We do monitor your site for uptime and security around the clock 24/7

Yes, we probably can. To get help with what might be a site hack, simply order up an investigation by filling out this form. We will assess the situation and if the site can be recovered we will let you know and provide you with a quote.

We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email. While we don’t offer direct phone support, we’ve made customer service a huge priority here at Nimble Digital and you’ll find our email & ticket support fast, effective and friendly!

Sorry, but no.

We only support WordPress sites on our maintenance plans.

WordPress powers around one-third of all the websites in the world, so if you have a site and it needs to be converted to the WordPress platform, then we’d be happy to help you with this as a stand-alone project.

Although these plans are designed for sites that are built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.

We charge a small onboarding fee to cover the time it takes for us to check over and add your site to our Maintenance Plan systems.

This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer (1-2 days) for a long list of edits or more complex changes.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.

We will keep your website with its current hosting provider if you don’t want to make any moves, but we’d highly recommend that you host with us as we can then support your site fully.

If you continue with your own hosting, then you will remain responsible for any problems that develop on your hosting server.

We will migrate your site for free if you decide to host with us.

– eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)

– Membership (MemberPress, Restrict Content Pro, s2 Member, etc)

– Learning Management (LearnDash, LifterLMS, Sensei, etc)

– Multilingual (WPML, Polylang, qTranslate-X, etc)

– Outside API/software integrations

– Multisite installations (including sub-sites of a multisite network)

Yes, you can. Our rates are £110+VAT (£132) per hour for any work required outside a Care Plan with a minimum time order of 1 hour. Please use the contact form to order this service.

The onboarding fee covers the setup time and effort required to bring your site into our management and support systems. The fee is currently £240 including the VAT.

The onboarding fee also covers your first full month of support, maintenance & security.

If we have designed and built your website, we will onboard you into the Care Plan of your choice as an existing client and no additional fee will be charged.