Premium WordPress Site Maintenance and Support Services
Essential support, management and maintenance for your WordPress website. Focus on your marketing and not on the security and technical challenges a WordPress website can bring
Management Plan DetailsYour WordPress website needs continuous care, attention, and support. You can remain focused on your business and do what you do best. We provide professional technical support with a full support desk to handle all your website needs.
Our WordPress website management plans offer you peace of mind that every month we will be available, no matter what, to update your website, monitor its uptime and security, and tweak its performance issues. We are also there to respond to requests from you and your team to edit, improve or fix unforeseen and timely problems.
Why choose a website management plan?
PEACE OF MIND
Your website will run the latest version of core software and plugins without conflicts.
EXPERT TEAM
For an affordable price, you access a full team to support you and your website needs.
SUPPORT DESK
Simply email us and we will turnaround your request in 1 – 2 business days (often sooner).
PRIORITY ACCESS
Need additional web design or development? We prioritise work with clients on a plan.
Make your website fly
Website management pricing
Economy class
£Monthly50+ VAT
Get the basics right here with an optimised hosting & support package combined.
- Managed Cloud Hosting
- DNS Management where required
- Critical Updates
- Security & Malware Monitoring
- Website daily backups
- Website Firewall
- Priority unlimited Email support via Ticket
- Site content updates at our current hourly rate
Business class
£Monthly75+ VAT
Ideal for standard business websites with occasional monthly updates. Excludes Woocommerce websites.
- Site content updates included
- Termageddon Legal Policy Pages
- Licensed use of our premium plugins worth £2,900 per annum
- Quarterly Consulting Call
- Managed Cloud Hosting
- DNS Management where required
- Monthly Scheduled Software Updates
- 24-Hour Critical Updates
- WordPress core & plugins
- 24/7 Uptime Monitoring
- Hack & Malware Clean up
- Security & Malware Monitoring
- Website Firewall
- Website daily backups
- Fathom Analytics (cookieless)
- Unlimited Email support via Ticket
- Scheduled Phone Support
- Monthly website Care Report
If you need more, such as a dedicated server for your WooCommerce website, then we can build a plan to suit your exact needs.
All website management plans attract an initial, one-off onboarding fee of £200 + VAT.
If we developed your site, then this fee does not apply.
Our current standard hourly rate is £110 plus VAT (£132 inc VAT) per hour.
Your Questions Answered
Contact usOur ‘mall tasks & updates do include edits to content, changing plugin settings and CSS adjustments of up to 30 minutes each. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
If we estimate a small task or a content update request is to take more than 30 minutes, we’ll let you know.
More complex requests will be treated as stand-alone projects and quoted separately.
In this case we will advise you and give you the option to either pay for the additional time required, or hold the tasks until the following month.
Yes of course!
We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Frequent Flyer Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. yoursite.com and othersite.yoursite.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
We operate normal business hours from Monday to Friday 9am to 5pm, UK time for our ‘small tasks & updates’ service.
We do monitor your site for uptime and security around the clock 24/7
This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer (1-2 days) for a long list of edits or more complex changes.
Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.
Yes, we probably can. To get help with what might be a site hack, simply order up an investigation by filling out this form. We will assess the situation and if the site can be recovered we will let you know and provide you with a quote.
We will keep your website with its current hosting provider if you don’t want to make any moves, but we’d highly recommend that you host with us as we can then support your site fully.
If you continue with your own hosting, then you will remain responsible for any problems that develop on your hosting server.
We will migrate your site for free if you decide to host with us.
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email. While we don’t offer direct phone support, we’ve made customer service a huge priority here at WP Support Consulting and you’ll find our email & ticket support fast, effective and friendly! Those client who have a project running with us will be invited to our Basecamp account so that they can task us directly and easily.
– eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
– Membership (MemberPress, Restrict Content Pro, s2 Member, etc)
– Learning Management (LearnDash, LifterLMS, Sensei, etc)
– Multilingual (WPML, Polylang, qTranslate-X, etc)
– Outside API/software integrations
– Multisite installations (including subsites of a multisite network)
Sorry, but no.
We only support WordPress sites on our care plans.
WordPress powers around one-third of all the websites in the world, so if you have a site and it needs to be converted to the WordPress platform, then we’d be happy to help you with this as a stand-alone project.
Although these plans are designed for sites that are built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.
We charge a small onboarding fee to cover the time it takes for us to check over and add your site to our Care Plan platforms.
Yes, you can. Our rates are £75+VAT (£90) per hour for any work required outside a Care Plan with a minimum time order of 1 hour. Please use the contact form to order this service.
The onboarding fee covers the setup time and effort required to bring your site into our management and support systems. The fee is currently £240 including the VAT.
The onboarding fee also covers your first full month of support, maintenance & security.
If we have designed and built your website, we will onboard you into the Care Plan of your choice as an existing client and no additional fee will be charged.
